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Product Engineering · Services · 2024
Scheduling & customer lifecycle
Bookings, reminders, and history wired into one shared customer record.
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The Challenge
A services business ran bookings in one app, customer notes in another, and reminders by hand. Regulars felt like strangers every time they returned.
Our Approach
01
One customer record
Bookings, history, and preferences unified so every interaction starts with full context.
02
Automated the busywork
Reminders, confirmations, and follow-ups triggered automatically off the schedule.
03
Designed for the front desk
A calendar the team actually enjoys using, fast enough for a ringing phone.
Outcomes
Unified
One record per customer, full history
Automated
Reminders & follow-ups, hands-off
Owned
Full source & infrastructure handover
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Add a real client quote here — what regulars or staff said about the change.
Client Name
Founder, Services Studio
Next case study
Revenue analytics & forecasting