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Applied AI & LLMs · Customer Support · 2026
Support copilot, fine-tuned on your voice
A drafting assistant trained on your own resolved tickets — not a generic chatbot.
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The Challenge
A support team was drowning in repetitive tickets. Off-the-shelf AI replies sounded nothing like the brand and got policy details wrong, so agents stopped trusting it.
Our Approach
01
Trained on real resolutions
We curated and fine-tuned on the team's own high-quality resolved tickets so drafts match their tone and policy.
02
Grounded in current truth
A retrieval layer pulls live policy and order data so answers cite the right facts, not stale ones.
03
Measured before trusted
An evaluation harness scored accuracy, tone, and safety on held-out tickets before anything reached a customer.
Outcomes
On-brand
Drafts in the team's own voice
Grounded
Answers cite live policy & order data
Eval-gated
Scored before every release
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Add a real client quote here — how the copilot changed the agents’ day.
Client Name
Head of Support, SaaS Co.
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